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Let's starta conversation.

Tell us what the store is doing and what it should be doing. We will come back with a straight read on where the revenue is leaking — before there is any proposal, and whether or not you end up working with us.

Clutch Premier VerifiedShopify Partner

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What happens after you send this.

One of us reads it — not an account manager, and not a bot. You get a reply within one working day, and it will either be a question, an opinion, or an honest statement that we are not the right people for this.

We turn work down regularly. If the problem is a spreadsheet, an app you already pay for, or a hire rather than an agency, that is what we will say.

What to put in the message.

None of it is required, and the more of it you include the more useful the first reply is. Without any of it we are guessing, and our guess is worth less than your numbers.

The URL of the page that carries your ad spend
Usually the fastest thing to read. Most of what we would say in a paid audit is visible from the product page behind the traffic.
Your conversion rate, and your mobile conversion rate
The gap between the two is the single most diagnostic number in ecommerce. If mobile is less than half of desktop, we already know roughly where to look.
Monthly sessions, roughly
This decides whether anything can be split-tested at all. Below a few thousand sessions a month on the page in question, testing cannot settle, and we would rather say that than sell you a test.
What you have already tried
It stops us proposing the thing that did not work last year, and what failed is usually more informative than what worked.
Your deadline, if there is a real one
A launch, a funding round, a peak season. It changes what is worth doing, and sometimes it means the honest answer is not now.